Terms & Conditions


An initial 12 month non-refundable contract applies except for special trial offers (in such cases the initial contract will be stated on the promotion). Should you wish to cancel after the minimum term, please contact our customer care team in writing (see contact details below).

Refund requests must be in writing to the Subscriptions Bureau (Rock Sound  Ltd, Rock Sound, Po Box 326, Sittingbourne, Kent, ME9 8FA emailed to rocksound@subscriptionhelpline.co.uk and will not be given on accounts with less than £20 credit unless in the case of a magazine closure. If emailing your cancellation please note that your cancellation will not be considered complete until you receive confirmation of receipt (this should usually be within 2 working days).

If you are entitled to a refund then we will refund you the cost of the issues not yet issued to you at the time you notify us of your wish to cancel.

Please note that all refunds are issued by cheque unless otherwise agreed with the Publisher. Refunds will be issued in sterling. If you have any queries about refunds kindly contact rocksound@servicehelpline.co.uk